Viewing and correcting your data
With an active subscription, you can view and edit your memories and people tags in the app. Use Request my data to ask for a copy, or contact the operator about correction, erasure, restriction, objection or portability. You do not need an active subscription to make a privacy request: Your data & account and Contact & support remain available from Account & help before subscribing and after expiry. Only share the information needed to identify your account; never send your Apple password.
Deleting a memory
Deleted memories are hidden locally while deletion is pending. Successful synchronization removes the cloud entry, its AI search index and associated media. The app keeps failed deletion work for retry; a connection is needed to finish cloud deletion. Check synchronization status in settings. Account deletion also removes remaining media belonging to your account, including incomplete uploads. Copies kept independently by other people are outside Oblak's control.
Deleting your account
Use Delete account in Your data & account, available from settings and Account & help without an active subscription. Confirm your identity with Apple and review the irreversible deletion before submitting. Once the server accepts your request, account access is blocked and deletion continues on the server even if you close the app. Within 30 days we remove your profile, private journal, media, people tags, AI indexes, owned shared albums and your uploads in other people's albums. Other members lose access to albums you owned. We revoke the Apple authorization used for Oblak. Local copies on this device are cleared; other devices clear their account cache when they next connect and recognize deletion. Independent copies retained by recipients cannot be erased by Oblak. Deleting an account does not cancel an Apple subscription; manage it separately with Apple. If the request cannot be accepted, the app shows an error so you can retry or contact support.
Start deletion in the app, not on this static website. If you cannot access your account or need help with an existing request, contact us below.
Copies of data and other requests
An in-app downloadable export is not available in this build. The privacy request below opens a message for you to review and send; no request is sent automatically.
support.oblak@gmail.comYou can make a request without a subscription. After verifying your identity, we provide the data securely. We normally respond within one month and explain any lawful extension. Never send your password or sign-in code.
Turning AI off
You can withdraw AI permission from AI & your data in settings or Account & help without an active subscription. New requests stop on this device immediately; revocation for the whole account requires server confirmation. Retry if an error appears. Already processed data is not automatically erased. You can contact the privacy address for erasure or other consent requests.